FAQs

WHEN SHOULD I PLACE MY RENTAL ORDER?

Once you know the date of your party, call us to reserve your equipment. All rentals are on a first come first serve basis. Even if you need to make changes to your rental, it is best to reserve your tent(s) or equipment so that what you need is available. A reservation is considered complete upon receipt of a deposit.

WHAT IF I NEED TO MAKE CHANGES TO MY RENTAL?

We ask that you request any changes to your rental at least 48 hours prior to delivery. Additions to your order are welcomed and are subject to availability.

All canceled rental equipment is subject to a 50% cancellation fee.

WHAT ARE YOUR DROP OFF AND PICK UP HOURS?

Delivery hours are from 8am to 6pm Monday through Saturday and Sunday 8am to 12pm. If a specific time is needed outside of these hours, a fee may be applied.

WHAT IS YOUR DELIVERY FEE?

Delivery charges are determined according to the location and the size of the rental(s).

DO YOU SET UP THE EQUIPMENT?

EventAndTentRental.com sets up and takes down all heavy equipment such as tents, dance floors, and lighting. Other items such as tables, chairs and linens are setup by the customer or caterer. For an added fee, EventAndTentRenal is happy to help set these items up according to your desired floor plan.

WHAT HAPPENS WHEN THE EVENT IS OVER?

All tables and chairs must be folded, bagged, stacked and ready for pickup in the same location as the drop off. Linens must be shaken and dried to prevent mildew and staining. All heavy equipment will be broken down by EventAndTentRental.com.

HOW DO I KEEP YOUR EQUIPMENT SAFE?

We ask that all equipment be left under a tent, under a covered porch or in a garage to protect it from poor weather conditions.

AM I RESPONSIBLE FOR MISSING OR DAMAGED RENTAL EQUIPMENT?

Customer is responsible for damaged or missing equipment and a replacement cost will be charged.